Shipping and Delivery
Products are shipped from our warehouse M/S DEERGHAYURVEDA at Ambala by reputed courier agencies. Ordered products can be delivered to your destination within 3-7 working days. However, the delivery process may take 10-12 days to get complete in the locations that come in a difficult coverage zone.
Process of Shipping
After getting the order placed, the pick-up gets scheduled for the further process; it almost takes 24 hours or 1-2 days in some scenarios, ( if the order is placed on weekends or any holiday, the order will be processed on the next working day) for the parcel to get shipped. We do not ship any product on Sundays and Saturdays also, after 4:00PM.
After shipping, the customer will be provided with a tracking link via SMS or email on the phone number and email address he/she had used to place/book the order.
Once the product is shipped, it takes least 5-7 days to get product delivered to the customer’s address, from the day of placing the order and mostly depends on the customer’s location, especially tribal areas and rural areas take more time for delivery. So, in such cases we request our customers to wait for a few more days.
If it exceeds this time period, you can contact Divisa Store through mail/call/live chat support for guidance and help regarding product delivery.
Shipment Speed and Delivery Charges
Cancellation Policy after placing the Order
Kindly Note* that any order won't be eligible for cancellation if the request is raised after 24 hours of placing the order.
Return, Refund and Exchange Policy
At Divisa Store, we continuously endeavor to provide you the best and easiest shopping experience. However, Divisa Store is not responsible to return used products, products with tampered or missing serial numbers, including labels and price tags also, if the return or exchange request is made outside the given time period.
Divisa Store is not responsible for any damage caused after product delivery.
In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team at +91 82956-48888 or email us at info@divisastore.com within 2-3 days of the product delivery.
A customer will be eligible for the exchange of the product if products delivers to him in broken and damaged condition (Kindly note this that damages after the delivery is not exchangeable).
Note* Your request for exchange will be considered only when you notify us within 2-3 days of product delivery.
Any purchased good may be eligible for return /replace/refund if fulfills the following conditions:
If you receive any product in broken or damaged condition or if you have received any wrong product in the place of which had ordered, for its return and exchange, you can call / mail/ message us on the given contact details. Divisa Store provides 2-3 day of validity to get your goods returned after the delivery is done. But, if you fail to inform us about the same at the specified time limit, no refund/replace/return will be processed.
Once the returned product is received by us, we will initiate the process of refund and it may take 3-5 working days to get the returned amount reflected in concerned customer’s account.
Key Points need to be considered for the whole process:
Divisa Store is not responsible for any damage caused after product delivery.
In the situation of any problem or quality issue associated with the delivered product, you can contact our customer care service team at +91 82956-48888 or email us at info@divisastore.com .within 2-3 Days of the product delivery.